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Shipping & returns

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.


Carriers

We use the following carriers to deliver our orders:

USPS

Fedex

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.


Returns and Refunds Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. Customer pay return shipping.

1. Please email info@keel.me to request a refund.

2. Mail your returned item to:


Tupavco LLc
20331 Anza Ave #17
Torrance, California 90503


3. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

Some items can not be returned if they are opened. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Restocking Fee

Restocking fees 10% for some items. We do not refund the original shipping and handling that you paid on the order.

 

Exchanges

If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

Sales Tax

Purchases made in California are charged 9% sales tax.